CELEBRATING SERVICE EXCELLENCE IN NIGERIA

It is good to recognise companies that deliver excellence Customer service in Nigeria,this is why the Nigerian Customer service Awards,will Award one company from each sector on October 31st at Bolingo Hotel and Towers Abuja.



Companies across Nigeria spend a great deal of Money every year trying to Win and retain customers,they invest heavily in fancy advertisement,celebrity endorsement and loyalty programs. Nigerian customer service awards listen to the voice of customers by conducting an independent assessment of the service quality customer receive using customer survey tools,NCSA collect and analyse feedback from customers and grade their response using world standard as benchmark .the award nomination was made open in january 2013 and close september 2013 and the mystery shoppers team use guides which include customer feedback,review of staff and management process that relates to customer service. One Companies from each of the following sector will be awarded.



Namely :Telecommunication,Banking,Insurance, Hospitality and Tourism,Transport(Airline and Road),Real Estate,Oil and Gas,Fast Food Restaurant,Interior decor,IT firm,Haulage,Construction,Goverment agency,Manufacturing,Embassies,Beverages,Agriculture,Automobile sales and Services,Supermarket,Phamaceutical,Health Service Provider,Entertainment,Courier Service,Pension Adminstrator, the awards aim to raise the standard of customer service,recognise companies that deliver excellence service and also encourage companies to go beyond lip service to customers.