Heritage Bank, Access Banks, Etisalat ,VIP Express Tourism, others win Customer Service Awards

For placing premium on customers' satisfaction and effective service delivery, Heritage, Access banks, Etisalat and 34 other companies at the weekend were awarded the presitigious Nigeria Customer Service Excellence Award. The award categories cut across 27 sectors of the economy including Banking and Finance, Telecommunication, Media, Hospitality, Transport, Real Estate, Oil and Gas and others. The second edition of the event which held at Ibeto Hotel, Abuja saw Heritage Bank emerging the Most Supportive Customer Service Company, while Access Bank and Etisalat won Best Customer Service Company in Banking Service and Best Customer Service Company in Telecommunications.  

Other winners at the event were Abuja Urban Mass Transport Company, VIP Express Tourism limited,DHL, DANA Air, Daily Trust, KIA Motors, NNPC, Channels Television, Julius Berger, Lona, Halogen Security among others. Speaking at the event, the Coordinator of NSCA, Dr. Aliyu Ilias said the award was instituted to celebrate outstanding service excellence across all sectors in the country. 

"I want to seize this opportunity to congratulate the winners in this year’s edition; you have served Nigerians efficiently based on the data gathered from your service consumers and we hope this award will propel and motivate you to improve in the area of Customer Service." He said

He explained that the Customer Service Awards is celebrated during the International Customer Service Week adding that the sole objective of the award was to raise the standard of Customer Service in Nigeria by encouraging companies to go beyond paying lip service to customers.

"We have already set a mechanism in motion that will gather data, process them and then developed into a report; this will form an assessment for companies and also rate them from time to time'' he said.

In his address, chairman of the event, Senator Umaru Dahiru who is also the Chairman Senate Committee on Judiciary, Human Rights & Legal Matters emphasized the need for the federal government and Nigerians to repackage themselves to meet up with the global standard.

"Nigerians need to repackage themselves, we need the best in terms of service delivery in the service sector and dividends of democracy as it is called in the government parlance" he said.

Lekan Busari Group Head Heritage Bank Abuja said Heritage Bank support NCSA because of their commitment to excellent service delivery and also encourage other companies to do same

The next edition of the award is scheduled to hold in Lagos in October  2015.